el3mt labs
creating stuff with nature
Refund Policy
At EL3MT Lab, we are committed to ensuring your complete satisfaction with our products. If you are not entirely pleased with your purchase, we offer a straightforward return and refund policy to make the process as smooth as possible.
30-Day Return Period: You have 30 days from the date of purchase to return any unused item for a full refund or exchange. This applies to both non-used items and those found to be defective upon receipt. We believe in the quality and craftsmanship of our products and are confident that you'll be satisfied with your purchase. However, if you are not, we are here to assist you.
Return Eligibility: To be eligible for a return or refund, please ensure that the item is in its original condition and includes all original packaging, tags, and accessories. Items must not show signs of wear, use, or damage beyond the scope of inspection.
Initiating a Return: To initiate a return, please follow these steps:
1. Contact our customer support team at customer.support@el3mtlab.com within the 30-day return period, providing your order number and the reason for the return.
2. Our customer support team will guide you through the return process, provide you with a return authorization, and address any questions you may have.
Return Shipping: You will be responsible for the cost of return shipping unless the item is defective or there was an error on our part. We recommend using a trackable shipping method to ensure that the return reaches us safely.
Refund Process: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a reasonable timeframe.
Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer support team, and they will assist you in making the exchange process as straightforward as possible.
Questions or Assistance: If you have any questions or require further assistance regarding our return and refund policy, please do not hesitate to reach out to our customer support team at customer.support@el3mtlab.com. We are here to help ensure your shopping experience with EL3MT Lab is nothing short of exceptional.
Thank you for choosing EL3MT Lab. We appreciate your trust in our products, and we are dedicated to delivering the quality and satisfaction you deserve.
We pioneer the fusion of chemistry, innovation and craftsmanship to create exceptional accessories for the modern world.
